Frequently Asked Questions
Have a question about working with DNA? You're in the right place. From shipping timelines to platform access, here are the answers we're asked most often, organized to make your logistics experience smoother from the start.
Getting Started with DNA
What services does DNA Supply Chain Solutions provide?
We offer international freight forwarding by ocean, air, and land, along with customs brokerage, warehouse support, and our AI-powered SAMMIE platform.
Do I need an account to get started?
Yes, onboarding customizes your experience and provides full SAMMIE visibility platform access.
How do I request a quote?
Submit details via Request a Quote or contact the team through Contact Us.
Can I try DNA with just one shipment?
Yes. The "One Test Run Challenge" allows testing with a single shipment to experience DNA's end-to-end handling, system integration, and transparent communication without committing your entire operation.
Is DNA a good fit for high-volume or enterprise shippers?
Absolutely. The company serves diverse customers from growth-stage brands to global importers through scalable services, custom integrations (EDI/API), and expert support.
How fast can I get started?
Most customers operate within days after providing shipment details and compliance documents.
What industries do you serve?
DNA specializes in retail and hospitality, technology and electronics, industrial manufacturing, healthcare equipment, and complex spare parts and machinery.
What makes DNA different from other freight forwarders?
We win business from the big guys by doing what they don't: smarter tech, faster answers, and people who care.
Certifications, Compliance & Credentials
Yes. DNA holds full licensing and bonding with U.S. and international compliance:
- Freight Forwarder & NVOCC License019344
- USDOT Number3458744
- MC NumberMC-1128283
- FMC Bond Number91385
- C-TPAT Certification24009050
The company complies with CBP, TSA, IATA, and NMFTA standards.
Technology, Integration & Visibility
How does the SAMMIE platform provide real-time visibility?
SAMMIE gives you a live look at your shipments from port to final delivery. With 18 milestone updates across each shipment's journey, satellite container tracking, and instant alerts, your team always knows what's moving, what's delayed, and what's next.
Can DNA integrate with our ERP or WMS via EDI or API?
Yes. DNA supports robust EDI/API integration with systems like SAP, NetSuite, and Oracle, automating status updates, documentation, and data synchronization.
What makes SAMMIE different from other tracking tools?
Most platforms visualize only carrier data. SAMMIE uses ecosystem data: structured insights from third-party sources and our own operational history that power AI-driven predictive ETAs and intelligent alerts.
How does AI-enhanced, predictive ETA intelligence work?
SAMMIE blends historical lane performance, live vessel telemetry, port congestion trends, and weather overlays to calculate constantly updating ETAs.
What types of data can we export from the platform?
Shipment-level data, invoices, event histories, and landed costs export in Excel or PDF, aligned with audit, operations, customer service, and performance analysis needs.
Does the system flag billing or documentation errors automatically?
Yes. SAMMIE uses AI models to match documents, verify charges, and identify anomalies like duplicate invoices or unmatched line items.
Is there a case study of a successful client integration?
Yes. For CE North America, a custom EDI feed pushes real-time updates, documentation, and alerts into their ERP, eliminating manual tasks and improving visibility.
Is the SAMMIE platform secure?
Yes. The platform features enterprise-grade security with role-based access controls, secure cloud infrastructure, and encrypted transmission.
Can different teams or roles have tailored access to SAMMIE?
Absolutely. User-level permissions allow warehouse, finance, purchasing, and customer service teams access to only needed information.
Shipping & Logistics Services
What transportation modes are available?
International ocean (FCL and LCL), air (standard and expedited), and domestic/cross-border ground (FTL, LTL, intermodal).
How do I track my shipment?
Every client receives SAMMIE access for real-time tracking with predictive ETAs, milestone updates, and instant alerts.
Do you handle urgent or specialty freight?
Yes, including temperature-sensitive cargo, high-value electronics, and complex FF&E rollouts.
What are typical transit times?
Times vary by lane, mode, and carrier, but SAMMIE delivers up-to-date, predictive ETAs reflecting real conditions.
Can you help with port-to-door service?
Absolutely. DNA manages the complete journey from booking through final-mile delivery with single-point contact and unified visibility.
Do you offer white-glove or value-added logistics?
Yes, including white-glove delivery, inside delivery, liftgate, and assembly services.
Customs, Documentation & Regulatory Support
Do you offer customs brokerage?
Yes. Licensed in-house experts handle import/export compliance, HS classification, tariff codes, ISF filings, and agency coordination.
Can I access shipping documents online?
Absolutely. All documents store in SAMMIE's centralized document hub, searchable and organized by shipment.
What government agencies do you work with?
DNA supports CBP, FDA, USDA, DOT, and maintains C-TPAT and FMC certifications.
Can you help with customs for specialized goods?
Yes, for electronics, apparel, machinery, and regulated goods like food or medical devices.
Do you manage export filings and documentation?
Yes, preparing and submitting AES filings, commercial invoices, packing lists, and export declarations.
Are your compliance credentials publicly available?
Yes, viewable in the FAQ Certifications section.
Working with DNA: Support & Communication
Who do I contact for help?
Clients receive a dedicated support team led by a Client Success Officer. Real people, not call centers.
How quickly do you respond to delays?
SAMMIE flags potential issues proactively, enabling early intervention and transparent communication.
What industries do you serve?
Omnichannel retail & fulfillment, spare parts, hospitality & FF&E, industrial manufacturing, healthcare, and technology/electronics, each tailored to its specific vertical needs.
Can I schedule regular check-ins or reviews?
Yes, periodic performance reviews and account check-ins provide ongoing visibility into metrics.
Is support available outside of business hours?
Yes. While standard hours are primary, urgent cases receive after-hours escalation and monitoring.
Billing, Invoicing & Payments
How does DNA handle invoicing and billing reconciliation?
SAMMIE matches shipment events with billing data to minimize discrepancies, providing clear, line-itemized invoices tied to milestones.
Can I receive invoices via EDI or API integration?
Yes. Enterprise clients enjoy EDI and API billing feeds for automatic ERP synchronization and faster financial closes.
How are billing errors or disputes handled?
DNA responds quickly. SAMMIE proactively flags anomalies before invoicing, and the dedicated Client Success Officer assists with clarifications.
What payment methods does DNA accept?
ACH, wire transfer, and credit card payments, with terms set during onboarding.
Security & Data Privacy
Is my shipment data secure with DNA?
Yes. All data encrypts in transit and at rest, with secure protocols and authentication protecting access.
How is user access controlled in the SAMMIE platform?
Role-based permissions assign access so teams see only relevant information.
What steps does DNA take to ensure data privacy compliance?
DNA follows industry best practices and complies with GDPR, CCPA, and relevant data protection regulations.
Will my data be shared with third parties?
Never without consent. Your data exists to support operations and improve the DNA experience. We never sell or share it.
Still have questions? Let’s talk.
Tell us about your freight and our team will follow up with clear next steps.